SUSAN JOPPIEN                                                                                    801-688-6429

                                                                                     640 E. 300 S. SLC, UT 84102

 

Health Administrator

 

Medical Office Management ~ Staff Supervision ~Process Develop Improvement

 

Qualification Summary

Accomplished, seasoned medical manager with proven success in positively impacting an organization by utilizing skills, flexibility, effectiveness, dedication and efficiency. Provide strong attention to detail in business activities, processes and operations which contributes to success. Addition expertise in:

              Contract Negotiation                            Insurance Billing                            Budget Management

              Conflict Resolution                            Public Relations                            Account Management

Bachelor Degree in Health Administration Management

 

Professional Experience

 

S.L. County Sheriff A.D.C. Salt Lake City, UT                                                        2008 – present

Medical Records Manager and HIPAA Compliance Officer

 

Oversee daily operations of transcription, adjudication and clerical medical staff.

·         Key administrator of the EMR including; maintenance of medical records archival system & destruction of medical record.

·         Health Compliance Officer (HIPAA/HITECH) for the Sheriff Department.

·         Development, implementation of policies & procedures.

·         Reviews of contract negotiation with various vendors.

·         Official liaison for outside agencies regarding medical record documentation and formal representative for S.L. County for legal medical record issues and court orders.

·         Committees served on; Records Compliance Committee for Salt Lake County, Jail Forms & Policy Committee.

·         Received the distinguished “Chief’s Award” for saving the S.L. County and tax payers 1.9 million dollars in revenue by renegotiating laboratory contract.

·         Assisted in the development of forms, policy, procedure and training for S.L. County employees for HIPAA/HITECH laws.

 

University Medical Billing. Salt Lake City, UT                                                        2007 – 2008

Supervisor of Medical Data Verification/Charge Entry and Provider Enrollment

 

Oversee daily operations of staff regarding medical records, claims, edits, provider enrollments relating to physician billing.

·         Creation/implemented of new policies and procedures that successfully contributed to the improvement of the QA /training practicum for the entire organization.

·         Liaison to business activities of contracted international resource staff.

·         Promoting/ ensuring effective turn-around time of timely billing practices.

·         Effective communication with providers to assure all mandatory compliance was handled and submitted for licensure purposes.

·         Improved time management by cross training staff which reduced FTE costs.

·         Successfully reduced back log of data verification which saved organization from significant lost revenue.

 

Business Owner and Operator. Salt Lake City, UT                                          2001 – 2007

Werner’s BMW Service & Haus Frau

 

Chief Operating Officer which handled and included: all aspects customer service and vendor contracts and payment of resources.

Owner and operator of my own business enterprise that specialized in customized organization and restructuring of personal and professional real estate properties.

·         Established a full clientele base off of one referral from a customer for outstanding detail and organization of services rendered within 2 months of operation.

 

Laboratory Corporation of America Salt Lake City, UT                                          1993 - 2001.

Marketing and Sales Representative

 

Business liaison to medical clinicians for laboratory services throughout Utah, Idaho.

·         Development of direct and indirect sales

·         Contract negotiation; ensuring the closing of contracts.

·         Product promotion presentations.

·         Ranked in the top 3% nationwide for client retention.

·         Employee of the Year Award 1998.

 

Education

 

DeVry University, Salt Lake City, Utah

·         Bachelor Degree in Health Administration Management. Graduated February 2013. Maintained Deans list throughout academic process and graduated with honors of cum de

·          

Utah Technical College. Salt Lake City, Utah

·         Completed L.P.N Certificate Graduated June, 1982

 

Additional Training

 

S.L County Supervisor Leadership Academy, SL County University. January 2012

Crisis Intervention Training, S.L. County Sheriff’s Department. September 2011

S.L. County Emergency Response Team. Spring 2010

S.L. County Management Leadership. March 2009